About
Term and Condition
Term and Condition Balisatak provide private service from Ngurah Rai International Airport (DPS) in Denpasar to destinations throughout Bali and Java, include airport transfers, inter-hotel transportation, car and van charter with professional drivers, comfortable vehicles, fixed prices, and easy booking via WhatsApp, available Toyota Avanza 5-seater passenger car fit for up to 3 passengers with 3 large suitcases, Toyota Innova 6-seater passenger car fit for up to 4 passengers with 4 large suitcases, Toyota Hiace 14-seater passenger van fit for up to 10 passengers with 10 large suitcases.
Premium Services
Trusted Partner
Latest Model Vehicles
24/7 Dedicated Service
Please read the following Terms and Conditions carefully before booking our services.
Placing a Booking
By booking a service, you represent that:
- You are at least 18 years old.
- You have the legal capacity to be bound by these Terms and Conditions.
- You have read, understood, and agree to all of these Terms and Conditions.
About
This website is owned and operated by Balisatak, which serves as a booking platform for the transportation services we provide.
How to Order
Reservations are free and can be made through:
- Fill out the Request Form on this page.
- Click the WhatsApp button provided.
- Send an email to info@balisatak.com.
- Contact us by phone at +62 813 3744 5945.
Please ensure the information you provide is complete and accurate to expedite the booking process. Our Customer Service Team will confirm your booking promptly.
We are not responsible for incomplete or inaccurate information. Changes after confirmation will be considered a change or cancellation (see related clause).
The booking confirmation must be presented to the driver upon pick-up. Please save or print a copy.
Prices and Payment
All prices are stated in Indonesian Rupiah (IDR/Rp). Bank transfer fees are the customer's responsibility. Additional services will be announced during the booking process, and special requests may incur additional charges.
Refunds (if applicable) do not include bank transaction fees (see Refunds section).
Luggage
Please indicate the number and type of luggage (such as large suitcases or golf bags) when booking. Additional charges may apply as needed.
Special Requests
Special requests are subject to availability and cannot be guaranteed. Please contact us in advance to confirm. Additional charges may apply.
Children and Child Seats
All children, including infants, count as passengers. Child seat requests must be made at the time of booking and are subject to availability and vehicle compatibility. Additional charges may apply.
If you are bringing your own child seat, please indicate the child's age and seat type when booking so we can accommodate.
Passengers with Special Needs
We cannot guarantee the availability of special facilities such as wheelchair access. Please contact us in advance to discuss your needs.
Cancellations by You
Cancellations can be made by contacting us directly or via chat. Cancellations are considered valid after receiving confirmation from us (see Refund clause).
Refunds
- A 100% refund is given for cancellations more than 7 days before departure.
- No refunds for cancellations within 7 days of departure.
- Refunds only apply to the portion of the service canceled within a single booking.
- Refunds must be processed within a minimum of 7 business days.
- Bank transaction fees are non-refundable.
Changes by You
Changes to your booking must be made more than 7 days before departure and are only valid after receiving confirmation from us.
- If the new rate is the same, there will be no additional fee.
- If If the new rate is higher, the difference must be paid.
- If the new rate is lower, there will be no refund.
Cancellations or Changes by Us
If we cancel or change your reservation, we will notify you immediately. A full refund will be issued for the affected service. No additional claims can be filed.
Pickup Location and Time
Please arrive at the pickup location at least 15 minutes before the time specified in the booking confirmation.
No Show or Lateness
If you do not show up without more than 3 days' notice, there will be no refund. If you are late, please contact us immediately for possible rescheduling.
Our Failure to Pick Up
If we fail to pick up without notice, please contact us immediately. If proven to be at fault, a full refund will be issued. We are not responsible for any subsequent losses.
Force Majeure
Force majeure includes, but is not limited to, natural disasters, war, riots, or events beyond our control. Please contact us immediately if you are affected. Failure to notify us may affect your eligibility for a refund.
Travel Insurance
We recommend that each customer have travel insurance that suits their individual needs.
Complaints
All complaints regarding the service must be submitted during the trip or within 7 days of the completion of the service, accompanied by supporting evidence. We can only address complaints that fall within the scope of our services.
If applicable law does not permit a specific limitation, we will comply with the maximum provisions permitted by that law.
Applicable Law and Jurisdiction
These Terms and Conditions are governed by the laws of the Republic of Indonesia. Any disputes arising will be resolved through the exclusive jurisdiction of the Denpasar District Court, Bali.
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