Term and Condition Balisatak Transportasi in Bahasa Indonesia.
Term and Condition Balisatak Transportasi.
About

Term and Condition

Term and Condition Balisatak Transportasi provide private transfer services from Ngurah Rai Airport (DPS) Denpasar transportation hotel shuttle and car charter to all destinations in Bali and Java with professional driver, comfortable vehicle, fixed price, easy WhatsApp booking.

Premium Services

Trusted Partner

Latest Model Vehicles

24/7 Dedicated Service

Please read the following Terms and Conditions carefully before booking our services.

Placing a Booking

By booking a service, you represent that:

  1. You are at least 18 years old.
  2. You have the legal capacity to be bound by these Terms and Conditions.
  3. You have read, understood, and agree to all of these Terms and Conditions.

About Us

This website is owned and operated by Balisatak Transportasi, which serves as a booking platform for the transportation services we provide.

How to Order

Reservations are free and can be made through:

Please ensure the information you provide is complete and accurate to expedite the booking process. Our Customer Service Team will confirm your booking promptly.

We are not responsible for incomplete or inaccurate information. Changes after confirmation will be considered a change or cancellation (see related clause).

The booking confirmation must be presented to the driver upon pick-up. Please save or print a copy.

Prices and Payment

All prices are stated in Indonesian Rupiah (IDR/Rp). Bank transfer fees are the customer's responsibility. Additional services will be announced during the booking process, and special requests may incur additional charges.

Refunds (if applicable) do not include bank transaction fees (see Refunds section).

Luggage

Please indicate the number and type of luggage (such as large suitcases or golf bags) when booking. Additional charges may apply as needed.

Special Requests

Special requests are subject to availability and cannot be guaranteed. Please contact us in advance to confirm. Additional charges may apply.

Children and Child Seats

All children, including infants, count as passengers. Child seat requests must be made at the time of booking and are subject to availability and vehicle compatibility. Additional charges may apply.

If you are bringing your own child seat, please indicate the child's age and seat type when booking so we can accommodate.

Passengers with Special Needs

We cannot guarantee the availability of special facilities such as wheelchair access. Please contact us in advance to discuss your needs.

Cancellations by You

Cancellations can be made by contacting us directly or via chat. Cancellations are considered valid after receiving confirmation from us (see Refund clause).

Refunds

Changes by You

Changes to your booking must be made more than 7 days before departure and are only valid after receiving confirmation from us.

  1. If the new rate is the same, there will be no additional fee.
  2. If If the new rate is higher, the difference must be paid.
  3. If the new rate is lower, there will be no refund.

Cancellations or Changes by Us

If we cancel or change your reservation, we will notify you immediately. A full refund will be issued for the affected service. No additional claims can be filed.

Pickup Location and Time

Please arrive at the pickup location at least 15 minutes before the time specified in the booking confirmation.

No Show or Lateness

If you do not show up without more than 3 days' notice, there will be no refund. If you are late, please contact us immediately for possible rescheduling.

Our Failure to Pick Up

If we fail to pick up without notice, please contact us immediately. If proven to be at fault, a full refund will be issued. We are not responsible for any subsequent losses.

Force Majeure

Force majeure includes, but is not limited to, natural disasters, war, riots, or events beyond our control. Please contact us immediately if you are affected. Failure to notify us may affect your eligibility for a refund.

Travel Insurance

We recommend that each customer have travel insurance that suits their individual needs.

Complaints

All complaints regarding the service must be submitted during the trip or within 7 days of the completion of the service, accompanied by supporting evidence. We can only address complaints that fall within the scope of our services.

If applicable law does not permit a specific limitation, we will comply with the maximum provisions permitted by that law.

Applicable Law and Jurisdiction

These Terms and Conditions are governed by the laws of the Republic of Indonesia. Any disputes arising will be resolved through the exclusive jurisdiction of the Denpasar District Court, Bali.

WhatsApp Balisatak Transportasi WhatsApp
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