The following are the Terms and Conditions that apply to our company, please take the time to read them carefully before proceeding or placing an reservation on BALISATAK Transportasi.

Placing an Order

When placing an order for services with our company, please ensure that you:

1. Are at least 18 years old.
2. Have the legal capacity to be bound by these Terms and Conditions.
3. Have read, understood, and agreed to comply with these Terms and Conditions in full.

Who We Are

This website is owned and operated by BALISATAK Transportasi. It serves as a platform for ordering the services we offer.

How to Book

Booking is free and can be made through the following methods:

• Complete the Inquiry Form on this page.
• Click the WhatsApp button provided on this page.
• Email us at info@balisatak.com.
• Call us at +62 813 3744 5945.

Please ensure your data is complete and accurate to facilitate your booking. Our Customer Service will confirm shortly after.

We are not responsible for incorrect or incomplete information provided. Corrections after confirmation are considered changes or cancellations (see related clauses).

Order confirmations must be shown to the driver upon pickup. Please save or print a copy.

Rates and Payment

All rates listed include tax. Additional services, if applicable, will be itemized during booking. Extra requests may incur additional fees.

All prices are in Indonesian Rupiah. Bank transfer fees are the customer’s responsibility.

Refunds, if applicable, exclude any bank-related charges (see Refund clause).

Luggage

Declare the quantity and type of luggage (e.g., boxes, golf bags) during booking. Additional fees may apply.

Special Requests

Special requests are not guaranteed and depend on availability. Contact us before your trip to confirm any special handling. Additional charges may apply.

Children and Child Seats

All children, including infants, count as passengers. Child seats must be requested during booking and are subject to availability and compatibility. Fees may apply.

If bringing your own seat, notify us during booking with child’s age and seat type so we can confirm compatibility.

Passengers with Disabilities

We cannot guarantee accessibility features such as wheelchair access. Please contact us in advance to discuss special requirements.

Cancellation by You

To cancel, contact us directly or via chat. Cancellation is valid only upon our confirmation (see Refund clause).

Refund

• 100% refund if canceled more than 7 days before departure.
• No refund for cancellations within 7 days of departure.
• Only the canceled portion of a multi-service booking is refundable.
• Refunds processed within at least 7 working days.
• Bank transaction fees are non-refundable.

Changes Requested by You

Changes must be made more than 7 days before departure and are only valid upon our confirmation.

1. If the new rate is the same, no extra charge applies.
2. If the new rate is higher, the difference must be paid.
3. If the new rate is lower, no refund is issued.

Cancellations or Changes by Us

If we cancel or change your booking, we will notify you immediately. A full refund will be issued for affected services. No further claims will be accepted.

Pick-up Location and Time

Arrive at the pickup point 15 minutes before the agreed time, as stated in your confirmation.

No-show or Late Arrival

If you are unavailable and did not cancel more than 3 days prior, no refund will be issued. Contact us immediately if delayed to possibly reschedule.

Failure to Pick You Up

If we fail to pick you up and do not contact you, notify us immediately. If verified to be our fault, a full refund applies. We are not liable for consequential losses.

Force Majeure

Force majeure includes war, natural disasters, riots, or similar uncontrollable events. Inform us as soon as possible if affected. Failure to notify may void refund eligibility.

Travel Insurance

We recommend obtaining adequate travel insurance to cover your needs.

Complaints

Report service-related issues during travel immediately. Submit complaints within 7 days of your trip with evidence. We investigate only issues within our service scope.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of the Republic of Indonesia. Any disputes shall fall under the exclusive jurisdiction of the Denpasar District Court, Bali, Indonesia.

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Service

Bali Airport Transfer to

• Amed
• Balangan
• Balian
• Bangli
• Bedugul
• Berawa
• Bingin
• Candidasa
• Canggu
• Celukan Bawang
• Cemagi
• Denpasar
• Gianyar
• Gilimanuk
• Jatiluwih
• Jimbaran
• Karangasem
• Kedungu
• Kelating
• Keliki
• Keramas
• Kerambitan
• Kerobokan
• Ketewel
• Kintamani
• Klungkung
• Kubutambahan
• Kusamba
• Kuta
• Kutuh
• Legian
• Lepang
• Lovina
• Manggis
• Medewi
• Mengening
• Menjangan
• Munduk
• Negara
• Nusa Dua
• Nyanyi
• Padang Padang
• Padangbai
• Pandawa
• Payangan
• Pecatu
• Pejeng
• Pemuteran
• Pererenan
• Saba
• Sanur
• Seminyak
• Serangan
• Seririt
• Seseh
• Sidemen
• Singaraja
• Tabanan
• Tampaksiring
• Tanah Lot
• Tanjung Benoa
• Tegalalang
• Tejakula
• Tulamben
• Ubud
• Uluwatu
• Ungasan

Service

Bali Airport Transfer to Java

• Bandung
• Banyuwangi
• Batu
• Blitar
• Bojonegoro
• Bondowoso
• Bromo
• Gresik
• Ijen
• Jakarta
• Jember
• Jombang
• Kediri
• Lamongan
• Lumajang
• Madiun
• Magetan
• Malang
• Mojokerto
• Nganjuk
• Ngawi
• Pacitan
• Pasuruan
• Ponorogo
• Probolinggo
• Semarang
• Sidoarjo
• Situbondo
• Solo
• Surabaya
• Trenggalek
• Tuban
• Tulungagung
• Yogyakarta

Service

Bali Van and Car Rental

• Toyota Avanza
• Toyota Innova
• Toyota Hiace
• Toyota Premio Luxury
• Toyota Alphard